ADSL NETWORK SERVICE STATUS: |
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>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 15th May 2014 at 10:10am (this issue is now Resolved at 1620). Connections appear to be coming back up now though. For your information a summary of the update is below: During this period, affected customers may see their connection come back up and drop again. We are working to urgently restore service and will continue to update as soon as we have any further information. Update 13:15: Traffic levels on the LNS (Part Of Radius Log-in System) are returning to where they would be expected to be. Customers have advised that service appears to be returning to normal however there are still some potential residual issues for a number of broadband clients. We apologise for any inconvenience this may cause and will be issuing further updates until resolution. Regards, .................................................
Only some customers effected who have a you@youraccountname.greenisp.org email address or using the smtp.greenisp.org outgoing SMTP service. This issue is effecting OUTGOING and INCOMING email. Enginners are looking at ways to iliminate the problem so we can bring services back to normal. We apologise for any inconvenience this may cause. We apologise for any inconvenience this may cause and will be issuing further updates until resolution. Regards, ................................................. Again, aplogies for the inconvenience this may have caused with delayed mail delivery. Regards. Green ISP Support ............................END............................................................. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> In line with our continuous focus on network improvements Green ISP is now offering 3 new DNS servers within the network. Thanks for your co-operation. Green ISP Customer services. ....................................................END........................................................................... 27/07/2011 ADSL Backbone network issue(Investigation under way 0930). We understand that some of our customers have been experiencing DNS and Broadband connection issues?
We are investigating the cause of this and believe that it is a UK Backbone Network issue with several of our suppliers. We should have an update very soon, please check back here for any updates. This caused connectivity issues for a number of subscribers who would have experienced a total loss of service or difficulties in browsing.
We received notification that the power was restored to the facility at 10:34, and our remote engineers have been working since to ensure that all core services are brought back online.On-site engineers are now working to restore key services and it is envisaged that these services will be back online within the hour.
Thanks for your understanding and patience. >>>>>>>>>>>>>>>END>>>>>>>>>>>>>>>>>>>>> 23/03/2011 Duplicate email update (from below issue 12/02/2011) : We understand that some of our customers have been experiencing higher than normal volumes of duplicate mails. This has been caused due to the methods in which mail is scanned for potential threats.
To resolve the situation, we have increased the number of timeouts and have temporarily disabled our anti-spam layer. This will reduce the time taken/delay to process mail and it will help to reduce the number of duplicate mails.
These changes are due to take place this week and we will continue to invest (over time) in more solutions to relieve the issue even further. Thanks for your understanding and patience. >>>>>>>>>>END>>>>>>>>>>>>>>>>>>>>>>>>>> 12/02/2011 and ongoing: This issue has been brought to the attention of the Directors as well as being investigated as a high priority with the Network Systems support team, however, whilst this is ongoing, can we please ask for your patience at this time. We will provide further updates when these become available. We will update this status one we have news regarding the situation here. Thanks for your understanding and patience. >>>>>>>>>>>>>>>END>>>>>>>>>>>>>>>>>>>>>>> 12/1/2010:(Now Resolved 1200 16/1/0). Our understanding is that the situation is not only effecting Green ISP customers but other ISP customers also. Note: We will update this status one we have news regarding the situation here. Thanks for your understanding and patience. >>>>>>>>>>>>>>>>END>>>>>>>>>>>>>>>>>>>>>>
This issue is only effecting OUTGOING email. We apologise for any inconvenience this may cause. We apologise for any inconvenience this may cause and will be issuing further updates until resolution. Regards, Customer Services Department. |
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